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Introducing our Family Liaison Officer, Paul James

Last updated: 11.03am, Thursday 10th September 2020 by

Having joined the team at Tŷ Llandaff as Family Liaison Officer in April of this year, Paul James is dedicated to ensuring the smooth transition and best possible experience for new residents coming into the care home.

“I love working in the care sector – it’s incredibly rewarding. It’s a great feeling to make such a profound difference to someone’s life and be part of a team who deliver exceptional standards of care.”

With 10 years experience of similar roles in high standard care homes, Paul appreciates what is important for both residents and their families when it comes to making the transition to their new home. Paul aims to make this process as seamless, stress free and as enjoyable as possible.

Living locally to the home means Paul can take advantage of keeping fit and cycling in to work every day – plus he has plenty of relevant local chat when new residents come into the home.

As well as having a BA Hons Degree in International Hospitality Management and working as Guest Services Manager at the Celtic Manor Resort (home of the 2010 Ryder Cup) for seven years – Paul’s biggest professional highlights have been while working in the care sector.


Paul explained: “It was a huge honour being asked to speak at a National Care Conference about a Dementia Care project I was involved with. I’m hugely passionate about Dementia Care and care for the elderly as a whole, having completed a Dementia Diploma in 2013.

For those of you who aren’t familiar with our home, Tŷ Llandaff is warm, homely and friendly and offers fantastic, luxurious facilities. For potential residents that are naturally a little hesitant of making the move, I’d say you have no reason to worry at all. Moving to Tŷ Llandaff means you will be treated as if you were being cared for by members of your own family.

I understand people will have concerns around safety procedures and processes, however, I want to give my personal reassurance, that it’s our priority to maintain safety as well as high levels of care and attention at all times.

New guidelines have now been set in place around how we progress through the stages of admission and discharge during COVID-19, and we will always follow the guidelines to enable a safe transfer to our home or for those who may be leaving. We are thinking of our residents from the first point of contact all the way through the whole process.


Paul continued: “You’ll have heard it before, but every day really is different at Tŷ Llandaff, and you never know what’s going to crop up. I try to spend as much time as possible talking to prospective residents and families, checking on standards around the home and networking with all relevant stakeholders.

I love the variety of the job, which involves meeting new people and taking care of our residents – with a view of making a positive difference to their day. I’m always here to help and answer any questions.”

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